![]() Note: You must add an email to your account rather than a new phone number. If you are able to gain access to the phone number you used to create your VSCO profile, please sign into VSCO with this phone number and follow the instructions here to edit your profile and update your phone number to your desired email and reset your password. If you are a VSCO Member and you cannot gain access to this phone number, please submit a ticket and we will provide instructions on how to gain access to this account or transfer your Membership to a new account. If you no longer have access to the phone number you created your VSCO account with, please reach out to your phone service provider to gain access to this number. If you are able to gain access to the account you used to create your VSCO profile, please sign into VSCO with this account and follow the instructions here to edit your profile and update your email to your desired email and reset your password. Here are links to the account recovery process for most common email providers: If you are a VSCO Member and you cannot gain access to email, please submit a ticket and we will provide instructions on how to gain access to this account or transfer your Membership to a new account. If you no longer have access to your email you created your VSCO account with, please reach out to your email provider to regain access to your email account. If you are a VSCO Member and you cannot gain access to your sign in credentials, please submit a ticket and we will provide instructions on how to gain access to this account or transfer your Membership to a new account. If you sign into your VSCO account with a new device or an old device and no longer have access to the sign in credentials or password associated with your VSCO account, you'll need to reach out to your service provider to gain access to this account. I don't have access to my sign in credentials and I don't remember my password Once signed in, please edit and update your profile with your desired email. If this is pre-filled with an email, use backspace to remove the email and then enter your username. To sign in with your username and password, tap on Sign in with email and enter your username. If you have access to the old device, you can still sign into VSCO if you remember your password. Please see Contacting Service providers section below. If you are signing in on a new device and no longer have access to the sign in credentials used to create the account, you will not be able to verify the account as you must verify the new device. I don't have access to my sign in credentials and I remember my password We recommend you reach out to the provider for the original credential (phone provider/email provider) to see if they can help you restore access to send and receive emails or phone numbers. If you don't have a VSCO Membership and no longer have access to the email address or phone number used to create your account, our Support Team will be unable to verify a new phone number or email address or add a new contact method to your account. If you have a VSCO Membership on an account that you can't access please submit a ticket to Support and select the category Manage my account>No longer have access to email or phone number associated with my account. We apologize to all users for the inconvenience.If you have access to your sign in information that you used to create a VSCO account but cannot sign into your VSCO account due to an error, please see our article I can't sign into VSCO Maintenance may end sooner or later than listed. Please note that old recovery codes will no longer work after maintenance. Please update your stored recovery code to the new code and store it in a safe place. If you have an account with two-factor authentication, you will be shown a new recovery code upon your first login after maintenance. One is issued when setting up two-factor authentication or when a previous recovery code has been used.) (A recovery code is required when logging in without a device. New recovery codes for two-factor authentication will be issued as part of this maintenance. Users Who Have Set Up Two-Factor Authentication ![]() ![]() Make edits/changes to your account, or cancel your account ![]() CAPCOM ID system maintenance will be performed during the period listed below.ĭuring the maintenance period, the following functions will not be available.
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